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Service Users Rights

The homes will ensure that the rights of service users will be respected at all times, and will, through appropriate instruction, education and training, ensure that all employees are aware of, and observe, the requirements of this policy.

Service Users have the right to:

  • Make informed choices about where they live, and how they live their lives;

  • Have their needs properly assessed, and to have those needs met on a consistent basis, and to a defined level of quality;

  • Receive written information about the care they are receiving, together with its cost;

  • Exercise an appropriate degree of control over their lives; to make informed choices and to take decisions;

  • Live in comfortable, safe, hygienic surroundings;

  • Make a complaint about any aspect of the service they are receiving;

  • Receive care, attention, and services on an equal basis with all others;

  • Be protected from any abuse or conduct which is detrimental to their wellbeing and health;

  • Privacy;

  • Be treated in a manner which promotes dignity, wellbeing and understanding.

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Home for the Elderly
Manor Farm, Kings Lynn
A beautiful country-style home providing long-term or respite care to seventeen elderly people.
Image of Manor Farm Kings Lynn
Home for Adults
The Drive, Sidcup
Twelve-bed residential home for adults with learning disabilities divided into two self-contained units with full disability access.
Image of Manor Farm Kings Lynn
Home for Children
Dartford House, Dartford
Six-bed residential home for children and young people aged 10-18 with learning and physical disabilities.
Image of Manor Farm Kings Lynn
Home for Children
Swanley House, Swanley
Eight-bed residential home for children and young people home aged 10-18 with learning and physical disabilities.
Image of Manor Farm Kings Lynn
Home for Adults
Glover House, Ashford
Glover House is an eight-bed residential home for young adults aged 18-65 with learning disabilities and autism.
Image of Manor Farm Kings Lynn
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