The Drive Care Homes is committed to ensuring that the rights of service users are respected at all times. Through appropriate education, training and instruction, we will ensure that all employees are aware of, and observe, the requirements of our service user rights policies.
Service Users have the right to:
Make informed choices about where they live, and how they live their lives;
Have their needs properly assessed, and to have those needs met on a consistent basis, and to a defined level of quality;
Receive written information about the care they are receiving, together with its cost;
Exercise an appropriate degree of control over their lives; to make informed choices and to take decisions;
Live in comfortable, safe, hygienic surroundings;
Make a complaint about any aspect of the service they are receiving;
Receive care, attention, and services on an equal basis with all others;
Be protected from any abuse or conduct which is detrimental to their wellbeing and health;
Be treated in a manner which promotes dignity, wellbeing and understanding.