We recognise that complaints can be difficult to make, and that bureaucratic processes are unlikely to be welcomed by service users, social workers, care managers, relatives and friends however good their purpose. If you have any concerns regarding the quality of care we provide, whether seen or experienced, please contact our Head Office immediately on 0209 308 1607. Alternatively, you can email us on info@thedrivecarehomesltd.org.uk All details provided will be held in the strictest of confidence and will not be shared.